The safety of our staff, their families and our customers is of paramount importance to us. Since the outbreak of coronavirus (COVID–19) we have been following government guidelines and will continue to do so.
We temporarily closed our showrooms and paused installations, and now, after careful consideration within the industry and of the latest ‘COVID-19 secure’ government guidance, we have made the decision to re-open our Stone showroom from Monday, May 18. It will be open Monday to Friday 10am until 3pm.
We have carried out a COVID-19 risk assessment and re-designed workspaces and pathways to maintain 2-metre distances between people. In some cases, staff are working from home and we have staggered start times and created one-way walk-throughs.
All surfaces are being wiped and cleaned regularly and we are providing a hand sanitiser station at entry and exit points, along with masks. The entrance to the showroom is by buzzer, which is also regularly cleaned.
We are planning the phased safe return of the installation team and we will update customers when further measures are in place. Working materials, such as tools or domestic appliances, will be assigned to an individual and not shared where possible. We will be using a fixed pairing system if people have to work in close proximity.
Some sales and office staff continue to work remotely from home and customers can place orders and request quotes as normal via the website, email via firstname.lastname@example.org or phone on 01785-811558.
We are taking sales enquiries only at this stage. The aftersales department will be re-opening at a later date, to be confirmed.
We are still offering customers the opportunity of using our #photaquota service. Just snap a photo of the windows or doors you would like replacing and email them to email@example.com for a quote.
Safe home visits will soon be available, with precautions put in place. No work will be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield.
When working in a household where somebody is clinically vulnerable, but has not been asked to shield, for example, the home of someone over 70, prior arrangements will be made with vulnerable people to avoid any face-to-face contact.
Customers will be contacted prior to any visit to discuss how the work will be carried out to minimise risk for all parties. Customers will be asked to leave all required internal doors open to minimise contact with door handles and will be asked to keep their distance from our installers.